On demand — starting at R$250/hour
For fixes, reviews, adjustments, or isolated requests without a monthly commitment.
- 1-hour minimum per request
- 1 system or scope per ticket
- Business-hours support
- Estimate approved before work starts
- No long-term commitment
Ongoing — starting at R$1,125/month
For production systems that need recurring maintenance and improvements.
- 5 non-rollover hours per month
- Up to 3 registered systems or services
- Priority over on-demand requests
- 30-minute minimum increment
- 10% discount on annual plans
- Additional hours at R$250/hour only after approval
Critical — starting at R$2,500/month
For operations where downtime affects revenue, customers, or core business activity.
- 10 non-rollover hours per month
- 24/7 emergency channel for critical P1 incidents
- Highest response priority
- Response SLA defined in the proposal
- 30-minute minimum increment
- Additional hours at R$300/hour with prior approval
What 24/7 means
The 24/7 channel is an emergency escalation path for critical incidents, not unlimited engineering time. Coverage, severity definitions, channels, and SLA are documented in the proposal and contract.