Maintenance and support rates. New projects are scoped and priced by deliverable after discovery.
On demand
For a fix, adjustment, review, or one-off request without a monthly commitment.
starting atR$ 250/hour
- 1-hour minimum per request
- 1 system or scope per ticket
- Business-hours support
- Technology subject to technical review
- Estimate approved before work starts
- No long-term commitment
Best for isolated incidents and improvements. If demand grows, a monthly plan lowers the effective hourly cost and gets priority handling.
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Most popular Ongoing
For production systems that need recurring improvements, maintenance, and support.
starting atR$ 1,125/month
- 5 non-rollover hours per month
- Up to 3 pre-registered systems or services
- Technology subject to technical validation
- Business-hours support
- Priority over on-demand requests
- 30-minute minimum billing increment
- 10% discount on annual plans
Additional hours: R$ 250/hour, performed only after your approval. Covered systems and support channels are defined in the proposal.
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Critical
For operations where downtime means lost revenue, customers, or core business activity.
starting atR$ 2,500/month
- 10 non-rollover hours per month
- Multiple systems in the same operation, within the agreed scope
- Technology subject to technical validation
- 24/7 emergency channel for critical P1 incidents
- Highest response priority
- Response SLA defined in the proposal
- 30-minute minimum billing increment
- 10% discount on annual plans
24/7 means an emergency escalation channel for critical incidents, not unlimited engineering hours. Additional hours: R$ 300/hour with prior approval.
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