Frequently asked questions
How much does a custom software project cost?
New projects are priced around a defined delivery after the free 30-minute discovery call. Maintenance and support follow published rates.
Do you work with companies outside Blumenau or Brazil?
Yes. Paradox Technology is based in Blumenau, Brazil, and works remotely with Brazilian and international teams.
Can you take over a system built by another team?
Yes. We start with a structured review of the codebase and infrastructure to map risk, technical debt, and dependencies.
How are monthly-plan hours counted?
Monthly hours do not roll over. Monthly plans use a 30-minute minimum increment; on-demand work uses a 1-hour minimum.
What happens if we go over the monthly allowance?
Nothing is performed as a surprise charge. Additional work starts only after approval.
What does 24/7 support mean in the Critical plan?
It is an emergency escalation channel for P1 incidents, not unlimited engineering time. Coverage and SLA are defined contractually.
Do we own the source code and data?
Yes. Source code, repositories, and project access belong to the client from the first commit.
Is the AI work more than plugging in a chatbot?
Yes. Production AI can include RAG, workflow agents, evaluation, guardrails, and observability.
Is there a minimum project size?
There is no minimum for on-demand support. Discovery determines the best format for new projects.